Shipping & Returns
The majority of orders placed through our website are fulfilled the following business day, with some exceptions based on how often we roast that particular coffee. We don't hold inventory on coffee, we roast your coffee the day of, or the day after you place your order. We know that coffee orders can sometimes be urgent - as running out of coffee can be a dire situation. We have put systems in place to ensure you get the freshest coffee possible, shipped as quickly as possible.
We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.
If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know - firstname.lastname@example.org.
We are only set up to send coffee internationally to Canada. Please checkout through our website normally, and real-time shipping rates will be applied.
We do ship to APO addresses. You can order online and checkout through our website normally!
Since coffee is perishable and roasted to order, we're unable to accept returns on coffee. That being said, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at email@example.com within one week of receiving your order.
For non-coffee related items like mugs and merch, we'll gladly accept returns or exchanges on defective or unused items. If something is faulty, we want to make it right. Please be sure all non-coffee related items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations.
Email your order number, name, reason for return, and the item and quantity you wish to return to firstname.lastname@example.org. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.